Shipping Policy
Guangzhou Wanming Network Technology Co., Ltd.
Guangzhou Wanming Network Technology Co., Ltd.
Room 305, No. 389 Xingnan Avenue,
Nancun Town, Panyu District,
Guangzhou City
Yang Mingwei
24 Hours / 7 Days a Week
Venoviax™ is owned and operated by Guangzhou Wanming Network Technology Co., Ltd.
Shipping Policy
At Venoviax™, dependable technology should be matched by a clear and straightforward delivery experience. This policy explains how we prepare orders, calculate shipping costs, provide tracking, and handle delivery-related concerns from checkout through arrival.
Processing
Most orders are prepared within 2–4 business days before shipment.
Flat Shipping
A simple $5.99 shipping fee applies to each order.
Tracking
Tracking details are provided by email once your order has entered the shipping network.
Order Preparation & Shipping Fee
After an order is placed, our fulfillment team prepares the items for shipment, performs routine order checks, and packages the products for transit.
- Standard processing time: 2–4 business days
- During holidays, major sales, or other high-volume periods, processing may take up to 5 business days
- A flat $5.99 shipping charge applies to orders regardless of destination
Estimated Transit Times
Venoviax™ orders may be dispatched through international fulfillment and logistics partners. Transit time can therefore vary based on destination, carrier routing, local delivery networks, and customs processing.
| Destination | Estimated Transit Time |
|---|---|
| United States | 10–15 Business Days |
| Canada / United Kingdom / Australia | 11–16 Business Days |
| Other International Destinations | 15–20 Business Days |
Tracking Your Shipment
After your package is dispatched, a shipment confirmation email will be sent with the available tracking information.
- Tracking records may require approximately 1–3 business days to become active
- A newly created tracking number may temporarily show little or no movement while the carrier receives and scans the parcel
- Tracking scans can vary between international and local delivery partners
A short delay in tracking updates does not necessarily mean that the shipment has stopped moving.
International Customs, Duties & Taxes
Unless otherwise stated at checkout, international shipments are sent on a Delivered Duty Unpaid (DDU) basis.
- Import duties, local taxes, customs charges, brokerage fees, or similar government assessments are the customer's responsibility
- Venoviax™ does not control the amount that local authorities may assess
- Customs inspections may occasionally extend the delivery timeframe
Import requirements differ by country and region. We recommend checking applicable local regulations if you are unsure about potential charges.
Address Changes & Cancellations
Our fulfillment process begins soon after checkout. If you need to correct a shipping address or request cancellation, contact us as quickly as possible.
- Requests should be submitted within 12 hours of placing the order
- Email: service@venoviax.com
- Once an order has entered active processing or has been transferred to the shipping network, changes or cancellations may no longer be possible
Damaged or Lost Shipments
If a delivery problem occurs, please contact our customer service team with your order details so the situation can be reviewed.
📦 Package Arrived Damaged
Please email us within 72 hours of delivery and include clear photographs of the package and affected item. After verification, we will arrange an eligible replacement at no additional product cost.
🚚 Confirmed Lost in Transit
If the shipping carrier officially confirms that the parcel was lost while in transit, please contact us with the relevant order information. An eligible replacement will be arranged without an additional product charge.
Need Help With a Delivery?
If you have questions about processing, tracking, delivery status, address changes, or a shipping issue, send us your order number and a short description of your request. This helps our team review your case more efficiently.
service@venoviax.comSmarter technology, clearer delivery information, and support throughout your purchase experience.