Eligible customers may request a return within 30 days from the date the order is delivered. Returned merchandise must remain in a condition suitable for inspection and resale.

• The product should be in the same general condition in which it was received
• The item should be unused and unworn, where applicable
• Original tags, accessories, manuals, and included components should remain with the product
• Original product packaging should be retained
• A receipt, order confirmation, or other valid proof of purchase must be available

Before returning any Venoviax™ product, please contact our customer service team at:

service@venoviax.com

Include your order number, the item you would like to return, and a short explanation of the reason for the request.

If the return is approved, our team will provide the appropriate return instructions and, when applicable, a return shipping label.

We recommend inspecting your Venoviax™ order shortly after delivery. If the product arrives damaged, appears defective, or is different from the item you ordered, contact us as soon as reasonably possible.

Certain categories are excluded from standard returns because of their condition, safety requirements, customization, or method of sale.

• Perishable products, including food, plants, or flowers
• Personalized, customized, or made-to-order merchandise
• Personal-care, hygiene, or similar products where return would create a health or sanitation concern
• Hazardous materials, flammable liquids, gases, or other restricted substances
• Gift cards
• Final-sale or non-returnable promotional items when clearly marked as such at the time of purchase
• Original shipping charges paid at checkout, except where otherwise required

To help keep inventory and payment records accurate, exchanges are normally handled as two separate transactions.

• Request a return for the original item
• Complete the approved return process
• Once appropriate, place a new order for the replacement product you would like to receive

This approach can help avoid delays caused by waiting for returned inventory to be processed before another item is ordered.

For qualifying orders delivered within the European Union, applicable consumer rules may provide a right to cancel or return the purchase within 14 days without needing to provide a reason.

Where this right applies, returned merchandise should generally:

• Remain unused and unworn, where applicable
• Include original tags and accessories
• Be returned in its original packaging where reasonably possible
• Include valid proof of purchase

After an authorized return reaches the designated return location, the item will be reviewed. We will then notify you regarding the status of the refund request.

Approved refunds may require up to 10 business days to be processed. Banks, card issuers, PayPal, or other payment providers may require additional time before the credit appears in your account.